1.Bookings and rates
Bookings can be made for a minimum stay of 7 nights. You may stay in some apartments for 1 week or longer, and others for a minimum 3 month period or longer. The Apartment Service will advise you of the properties that must be used as permanent residential accommodation (minimum 3 month stay).

The rates listed on the web are subject to change at anytime. The rental rate varies depending on how long you are staying. Rates are reduced for longer stays. For bookings at Christmas, New Year and other special occasions, there is a minimum stay of 2 weeks. The Christmas and New Year rates are not listed on the website, so please send your inquiry through to us, and our booking consultants will respond with the availability details and rates.

To book an apartment please phone The Apartment Service on + 61 2 9953 7288 or email info@apartmentservice.com.au with your details. Bookings are confirmed following receipt of your rental payment. Accommodation is paid for in advance. For stays of up to 1 month, the amount payable is due in full. For stays longer than 1 month, payments can be made in instalments. In the rare case that your choice of apartment is not available, The Apartment Service reserves the right to provide alternative accommodation of similar standard.

2. Payment
Payments can be made by credit card and by direct bank deposits.
Payments made by cash need to pay a bond and meet a 100 point ID check.
Payments made by EFT will need to supply a credit card for security.

3. Credit Cards
The Apartment Service accepts most major credit cards, including Visa, Mastercard and American Express.

4. GST
GST applies to all apartment bookings and is levied by the Commonwealth Government as follows:
• Stays under 28 days- 10% GST
• Stay of 28 days and over- the GST reduces by 50% for any nights after the initial 28 days.

5.Cancellation / Refund Policy
The Apartment Service will refund any prepaid amounts (less $150 administration fee) if the property can be re-booked for the dates of your booking. If a substitute booking cannot be found, cancellation fees are as per the following schedule:

Cancellation:	Over 30 days before arrival	- full refund (less administration fee)
	8 - 30 days before arrival	- 50% refund
	0 - 7 days before arrival	- no refund

6. Cancellation by The Apartment Service
The Apartment Service reserves the right to cancel any booking before or during your stay. Should this occur, TAS will either provide a full refund for the remainder of your stay, or move you to an alternative apartment of a similar standard. If damages occur and/or the terms and conditions are breached, then the guest may be asked to leave. In this case, no refund will be provided and damage charges will be levied.

7. Booking Amendments
Once you have commenced your occupancy we require a minimum of 7 days notice for any amendments.

Reductions - If you reduce your stay without 7 days notice you will be charged at the full nightly rate up to a maximum of 1 weeks rent.

Extensions - If you would like to extend your stay, 7 days notice must be given to take up the extension. If no notice is given to the office, we reserve the right to re-book the apartment.

8. Key Collection
Your allocated Guest Manager will meet you at the property with the keys within working hours for check-in. Please call their mobile number on the booking confirmation a few days before your arrival to make arrangements for the key collection.

9. Arrival / Departure
Check in time is 2pm and check out time is 10am unless alternative arrangements have been made with your Guest Manager. For very early arrivals, we suggest booking from the night before to secure an early check-in.

10. Guest Responsibilities
• It is the responsibility of every guest to read and abide by these terms and conditions.
• It is the responsibility of all guests to report any issue with the property to the Guest Manager. This includes any disturbance, damage, loss or any criminal matter relating to the property.
• Apartments are to be used only for accommodation. Parties or commercial use is strictly prohibited.
• All damages and breakages payable (see ‘Damages & Breakages’ section).
• The number of tenants must not exceed the maximum number allowed and listed on your booking confirmation. If a property is reported to be overloaded, the tenants will asked to vacate, with no refund made.
• All apartments are privately owned, please respect this and do not move furniture around.
• Guests should show respect and care for the property and ensure doors and windows are locked when vacated.
• Guests are expected to keep the property at an acceptable level of cleanliness that would be considered acceptable to an average person. Any unacceptable damage resulting from poor cleanliness will be charged to the guest. If cleaners are required to make additional charges these will be passed on to the guest also.
• A departure clean is payable (see ‘Cleaning’ section).
•Please consider other tenants at all times and remember that your accommodation is in a residential apartment block.
• Pets are not allowed in all properties.
• Telephone call charges are paid by the guest
• All apartments are non-smoking. Please use balconies if needed.


11. Cleaning
A departure clean is payable. All guests incur a departure cleaning fee on each booking for cleaning on check-out, the following charges are a general guideline. Please consult your booking consultant for a quote on the cleaning charge payable.

Studio	$170 + gst
One bedroom	$180 + gst
Two bedroom	$200 + gst
Three bedroom	$220 + gst
Four Bedroom	$260 + gst

We are happy to organise service cleaning for you. Weekly or fortnightly service cleaning while in the apartment is charged as follows:

Studio	$120 + gst
One bedroom	$130 + gst
Two bedroom	$150 + gst
Three bedroom	$170 + gst
Four bedroom	$180 + gst
Houses	POA

12. Damages and breakages
Your credit card details will be held as security. Breakages or damage to the apartment resulting from your occupancy will be paid for by the guest. In the event of damages incurred by you or your visitors to the apartment, your credit card will be deducted with a charge in accordance with the damages and a receipt will be forwarded to your nominated email address.

13. Facilities
All apartments are fully furnished and equipped with linen.
They have a fully equipped kitchen, laundry facilities, TV & DVD.

Gas, electricity: All Utilities are included in the rental rate for normal consumption. Excessive usage may incur additional charges.

Telephone: Your apartment has a telephone line in which the number is detailed on your booking confirmation. Telephone call charges are paid by the guest. To connect the telephone click here

Internet: Wireless, Broadband and Mobile Phone/SIM card rental service is available in your apartment and is provided by The Fat Free Fone Company. To ensure services are available upon arrival please pre-book online 24/7 or call 1300 726 831 between 8am and 8pm weekdays or 9-5 Saturday (+612 8248 9094 from overseas).

If services are booked on arrival it may take up to 24 hours for connection or delivery. So pre-book online and hit the ground running.  

14. Additional Services
The Apartment Service can also arrange for any of the following services. Please contact our consultants on + 61 2 9953 7288 for a quote or to book.

- Airport transfer, meet and greet services
- Welcome basket - food starter kit with a range of supplies
- Babysitting, nannies and housekeepers
- Portable/fold-up beds
- Cots/highchairs
- Specialty gifts, floral orders and delivery
- Relocation assistance
- Catering can be arranged
- Massage
- Late checkouts
- Secretarial services